{"id":1749,"date":"2025-12-27T12:38:43","date_gmt":"2025-12-27T12:38:43","guid":{"rendered":"https:\/\/accoladesigns.tech\/motoguru\/?page_id=1749"},"modified":"2025-12-27T12:41:12","modified_gmt":"2025-12-27T12:41:12","slug":"privacy-policy","status":"publish","type":"page","link":"https:\/\/accoladesigns.tech\/motoguru\/privacy-policy\/","title":{"rendered":"Privacy Policy"},"content":{"rendered":"[vc_section type=&#8221;full_width_background&#8221; text_color=&#8221;dark&#8221; top_padding=&#8221;6%&#8221; constrain_group_1=&#8221;yes&#8221; bottom_padding=&#8221;6%&#8221; row_border_radius=&#8221;none&#8221; row_border_radius_applies=&#8221;bg&#8221; content_layout=&#8221;default&#8221; advanced_gradient_display_type=&#8221;linear&#8221;][vc_row type=&#8221;full_width_background&#8221; full_screen_row_position=&#8221;middle&#8221; column_margin=&#8221;default&#8221; column_direction=&#8221;default&#8221; column_direction_tablet=&#8221;default&#8221; column_direction_phone=&#8221;default&#8221; 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max_width=&#8221;700px&#8221;]Privacy Policy[\/nectar_responsive_text][vc_row_inner column_margin=&#8221;default&#8221; column_direction=&#8221;default&#8221; column_direction_tablet=&#8221;default&#8221; column_direction_phone=&#8221;default&#8221; text_align=&#8221;left&#8221; row_position=&#8221;default&#8221; row_position_tablet=&#8221;inherit&#8221; row_position_phone=&#8221;inherit&#8221; overflow=&#8221;visible&#8221; pointer_events=&#8221;all&#8221;][vc_column_inner column_padding=&#8221;no-extra-padding&#8221; column_padding_tablet=&#8221;inherit&#8221; column_padding_phone=&#8221;inherit&#8221; column_padding_position=&#8221;all&#8221; column_element_direction_desktop=&#8221;default&#8221; column_element_spacing=&#8221;default&#8221; desktop_text_alignment=&#8221;default&#8221; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_backdrop_filter=&#8221;none&#8221; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; column_link_target=&#8221;_self&#8221; overflow=&#8221;visible&#8221; gradient_direction=&#8221;left_to_right&#8221; overlay_strength=&#8221;0.3&#8243; width=&#8221;1\/1&#8243; tablet_width_inherit=&#8221;default&#8221; animation_type=&#8221;default&#8221; bg_image_animation=&#8221;none&#8221; border_type=&#8221;simple&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221; column_padding_type=&#8221;default&#8221; content_layout=&#8221;default&#8221; gradient_type=&#8221;default&#8221;][nectar_responsive_text inherited_font_style=&#8221;default&#8221; text_direction=&#8221;default&#8221; max_width=&#8221;800px&#8221;]\n<p style=\"text-align: left;\" data-start=\"414\" data-end=\"714\">MotoGuru Technologies Private Limited (\u201cMotoGuru\u201d, \u201cwe\u201d, \u201cour\u201d, or \u201cus\u201d) values the trust you place in us. This Privacy Policy explains how we collect, use, store, and protect your information when you access or use our website, mobile application, or related services (collectively, the \u201cPlatform\u201d).<\/p>\n<p style=\"text-align: left;\" data-start=\"716\" data-end=\"859\">By accessing or using MotoGuru, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our Platform or services.<\/p>\n<p style=\"text-align: left;\" data-start=\"861\" data-end=\"974\">This Policy is published in accordance with the Information Technology Act, 2000 and applicable rules thereunder.<\/p>\n<h2 style=\"text-align: left;\" data-start=\"981\" data-end=\"1002\"><strong data-start=\"984\" data-end=\"1002\">1. Eligibility<\/strong><\/h2>\n<p style=\"text-align: left;\" data-start=\"1004\" data-end=\"1192\">You must be at least 18 years of age to use the Platform. By using MotoGuru, you confirm that you meet this requirement. Use by minors must be under parental or legal guardian supervision.<\/p>\n<h2 style=\"text-align: left;\" data-start=\"1199\" data-end=\"1231\"><strong data-start=\"1202\" data-end=\"1231\">2. Information We Collect<\/strong><\/h2>\n<p style=\"text-align: left;\" data-start=\"1233\" data-end=\"1288\">We may collect the following categories of information:<\/p>\n<h3 style=\"text-align: left;\" data-start=\"1290\" data-end=\"1324\"><strong data-start=\"1294\" data-end=\"1324\">a. Information You Provide<\/strong><\/h3>\n<ul style=\"text-align: left;\">\n<li data-start=\"1327\" data-end=\"1362\">Name, email address, phone number<\/li>\n<li data-start=\"1365\" data-end=\"1405\">Location details (city, area, pincode)<\/li>\n<li data-start=\"1408\" data-end=\"1425\">Vehicle details<\/li>\n<li data-start=\"1428\" data-end=\"1496\">Information shared while creating an account or contacting support<\/li>\n<li data-start=\"1499\" data-end=\"1539\">Service-related preferences and inputs<\/li>\n<\/ul>\n<h3 style=\"text-align: left;\" data-start=\"1541\" data-end=\"1587\"><strong data-start=\"1545\" data-end=\"1587\">b. Automatically Collected Information<\/strong><\/h3>\n<ul style=\"text-align: left;\">\n<li data-start=\"1590\" data-end=\"1646\">Device details (IP address, browser, operating system)<\/li>\n<li data-start=\"1649\" data-end=\"1710\">Usage data such as pages visited, actions taken, time spent<\/li>\n<li data-start=\"1713\" data-end=\"1750\">Location data (if permitted by you)<\/li>\n<li data-start=\"1753\" data-end=\"1799\">Log files, cookies, and similar technologies<\/li>\n<\/ul>\n<h2 style=\"text-align: left;\" data-start=\"1806\" data-end=\"1843\"><strong data-start=\"1809\" data-end=\"1843\">3. How We Use Your Information<\/strong><\/h2>\n<p style=\"text-align: left;\" data-start=\"1845\" data-end=\"1872\">We use your information to:<\/p>\n<ul style=\"text-align: left;\">\n<li data-start=\"1875\" data-end=\"1921\">Connect users with relevant verified garages<\/li>\n<li data-start=\"1924\" data-end=\"1981\">Enable service discovery, comparison, and communication<\/li>\n<li data-start=\"1984\" data-end=\"2037\">Share estimates, service updates, and notifications<\/li>\n<li data-start=\"2040\" data-end=\"2090\">Improve platform performance and user experience<\/li>\n<li data-start=\"2093\" data-end=\"2145\">Resolve disputes, complaints, and support requests<\/li>\n<li data-start=\"2148\" data-end=\"2195\">Monitor platform safety, security, and misuse<\/li>\n<li data-start=\"2198\" data-end=\"2245\">Comply with legal and regulatory requirements<\/li>\n<\/ul>\n<p style=\"text-align: left;\" data-start=\"2247\" data-end=\"2300\">We do <strong data-start=\"2253\" data-end=\"2260\">not<\/strong> sell or rent your personal information.<\/p>\n<h2 style=\"text-align: left;\" data-start=\"2307\" data-end=\"2355\"><strong data-start=\"2310\" data-end=\"2355\">4. Pricing Transparency &amp; Service Updates<\/strong><\/h2>\n<p style=\"text-align: left;\" data-start=\"2357\" data-end=\"2525\">MotoGuru promotes transparency. Estimates shared are indicative and itemized. If additional issues are found, revised estimates require user approval before proceeding.<\/p>\n<h2 style=\"text-align: left;\" data-start=\"2532\" data-end=\"2564\"><strong data-start=\"2535\" data-end=\"2564\">5. Sharing of Information<\/strong><\/h2>\n<p style=\"text-align: left;\" data-start=\"2566\" data-end=\"2591\">We may share information:<\/p>\n<ul style=\"text-align: left;\">\n<li data-start=\"2594\" data-end=\"2657\">With partner garages only to fulfill service-related requests<\/li>\n<li data-start=\"2660\" data-end=\"2738\">With trusted third-party service providers (technology, analytics, payments)<\/li>\n<li data-start=\"2741\" data-end=\"2797\">When required by law, court orders, or legal processes<\/li>\n<li data-start=\"2800\" data-end=\"2857\">In the event of a merger, acquisition, or restructuring<\/li>\n<\/ul>\n<p style=\"text-align: left;\" data-start=\"2859\" data-end=\"2936\">All third parties are required to maintain confidentiality and data security.<\/p>\n<h2 style=\"text-align: left;\" data-start=\"2943\" data-end=\"2984\"><strong data-start=\"2946\" data-end=\"2984\">6. Cookies &amp; Tracking Technologies<\/strong><\/h2>\n<p style=\"text-align: left;\" data-start=\"2986\" data-end=\"3011\">MotoGuru uses cookies to:<\/p>\n<ul style=\"text-align: left;\">\n<li data-start=\"3014\" data-end=\"3039\">Enhance user experience<\/li>\n<li data-start=\"3042\" data-end=\"3064\">Remember preferences<\/li>\n<li data-start=\"3067\" data-end=\"3089\">Analyze usage trends<\/li>\n<\/ul>\n<p style=\"text-align: left;\" data-start=\"3091\" data-end=\"3203\">You can manage or disable cookies through your browser settings, though some features may not function properly.<\/p>\n<h2 style=\"text-align: left;\" data-start=\"3210\" data-end=\"3240\"><strong data-start=\"3213\" data-end=\"3240\">7. Third-Party Services<\/strong><\/h2>\n<p style=\"text-align: left;\" data-start=\"3242\" data-end=\"3427\">The Platform may link to third-party websites or payment gateways. MotoGuru is not responsible for the privacy practices of these third parties. Please review their policies separately.<\/p>\n<h2 style=\"text-align: left;\" data-start=\"3434\" data-end=\"3455\"><strong data-start=\"3437\" data-end=\"3455\">8. User Rights<\/strong><\/h2>\n<p style=\"text-align: left;\" data-start=\"3457\" data-end=\"3465\">You may:<\/p>\n<ul style=\"text-align: left;\">\n<li data-start=\"3468\" data-end=\"3504\">Access and review your information<\/li>\n<li data-start=\"3507\" data-end=\"3539\">Request corrections or updates<\/li>\n<li data-start=\"3542\" data-end=\"3605\">Request deletion of your account (subject to legal retention)<\/li>\n<li data-start=\"3608\" data-end=\"3659\">Withdraw consent for non-essential communications<\/li>\n<\/ul>\n<p style=\"text-align: left;\" data-start=\"3661\" data-end=\"3753\">Requests can be sent to: <strong data-start=\"3686\" data-end=\"3709\"><a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"3688\" data-end=\"3707\">support@motoguru.in<\/a><\/strong><br data-start=\"3709\" data-end=\"3712\" \/>We will respond within a reasonable time.<\/p>\n<h2 style=\"text-align: left;\" data-start=\"3760\" data-end=\"3784\"><strong data-start=\"3763\" data-end=\"3784\">9. Data Retention<\/strong><\/h2>\n<p style=\"text-align: left;\" data-start=\"3786\" data-end=\"3835\">We retain your data only as long as necessary to:<\/p>\n<ul style=\"text-align: left;\">\n<li data-start=\"3838\" data-end=\"3856\">Provide services<\/li>\n<li data-start=\"3859\" data-end=\"3890\">Comply with legal obligations<\/li>\n<li data-start=\"3893\" data-end=\"3911\">Resolve disputes<\/li>\n<li data-start=\"3914\" data-end=\"3943\">Maintain platform integrity<\/li>\n<\/ul>\n<p style=\"text-align: left;\" data-start=\"3945\" data-end=\"4007\">Certain data may be retained in anonymized or aggregated form.<\/p>\n<h2 style=\"text-align: left;\" data-start=\"4014\" data-end=\"4038\"><strong data-start=\"4017\" data-end=\"4038\">10. Data Security<\/strong><\/h2>\n<p style=\"text-align: left;\" data-start=\"4040\" data-end=\"4220\">We use reasonable technical and organizational measures to protect your information against unauthorized access, misuse, or loss. Access is restricted to authorized personnel only.<\/p>\n<h2 style=\"text-align: left;\" data-start=\"4227\" data-end=\"4252\"><strong data-start=\"4230\" data-end=\"4252\">11. Communications<\/strong><\/h2>\n<p style=\"text-align: left;\" data-start=\"4254\" data-end=\"4318\">We may contact you via email, SMS, WhatsApp, or phone regarding:<\/p>\n<ul style=\"text-align: left;\">\n<li data-start=\"4321\" data-end=\"4338\">Service updates<\/li>\n<li data-start=\"4341\" data-end=\"4365\">Platform notifications<\/li>\n<li data-start=\"4368\" data-end=\"4385\">Support queries<\/li>\n<\/ul>\n<p style=\"text-align: left;\" data-start=\"4387\" data-end=\"4445\">You may opt out of promotional communications at any time.<\/p>\n<h2 style=\"text-align: left;\" data-start=\"4452\" data-end=\"4491\"><strong data-start=\"4455\" data-end=\"4491\">12. Intellectual Property Rights<\/strong><\/h2>\n<p style=\"text-align: left;\" data-start=\"4493\" data-end=\"4642\">All content on the Platform including text, logos, designs, software, images, and graphics is the intellectual property of MotoGuru or its licensors.<\/p>\n<p style=\"text-align: left;\" data-start=\"4644\" data-end=\"4771\">You may not copy, reproduce, distribute, modify, or commercially exploit any Platform content without prior written permission.<\/p>\n<h2 style=\"text-align: left;\" data-start=\"4778\" data-end=\"4801\"><strong data-start=\"4781\" data-end=\"4801\">13. User Conduct<\/strong><\/h2>\n<p style=\"text-align: left;\" data-start=\"4803\" data-end=\"4818\">Users must not:<\/p>\n<ul style=\"text-align: left;\">\n<li data-start=\"4821\" data-end=\"4868\">Upload false, misleading, or unlawful content<\/li>\n<li data-start=\"4871\" data-end=\"4891\">Impersonate others<\/li>\n<li data-start=\"4894\" data-end=\"4932\">Violate intellectual property rights<\/li>\n<li data-start=\"4935\" data-end=\"4970\">Introduce malware or harmful code<\/li>\n<li data-start=\"4973\" data-end=\"5028\">Use the Platform for unauthorized commercial activity<\/li>\n<\/ul>\n<p style=\"text-align: left;\" data-start=\"5030\" data-end=\"5090\">Violation may result in suspension or termination of access.<\/p>\n<h2 style=\"text-align: left;\" data-start=\"5097\" data-end=\"5130\"><strong data-start=\"5100\" data-end=\"5130\">14. Changes to This Policy<\/strong><\/h2>\n<p style=\"text-align: left;\" data-start=\"5132\" data-end=\"5293\">We may update this Policy periodically. Updates will be posted on the Platform with the revised date. Continued use constitutes acceptance of the updated Policy.<\/p>\n<h2 style=\"text-align: left;\" data-start=\"5300\" data-end=\"5330\"><strong data-start=\"5303\" data-end=\"5330\">15. Grievance Redressal<\/strong><\/h2>\n<p style=\"text-align: left;\" data-start=\"5332\" data-end=\"5382\">For concerns, complaints, or data-related queries:<\/p>\n<p style=\"text-align: left;\" data-start=\"5384\" data-end=\"5478\"><strong data-start=\"5384\" data-end=\"5405\">Grievance Officer<\/strong><br data-start=\"5405\" data-end=\"5408\" \/>MotoGuru Technologies Private Limited<br data-start=\"5445\" data-end=\"5448\" \/>Email: <strong data-start=\"5455\" data-end=\"5478\"><a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"5457\" data-end=\"5476\">support@motoguru.in<\/a><\/strong><\/p>\n<h2 style=\"text-align: left;\" data-start=\"5485\" data-end=\"5524\"><strong data-start=\"5488\" data-end=\"5524\">16. Governing Law &amp; Jurisdiction<\/strong><\/h2>\n<p style=\"text-align: left;\" data-start=\"5526\" data-end=\"5647\">This Policy is governed by the laws of India. Courts located in <strong data-start=\"5590\" data-end=\"5612\">[Your City, India]<\/strong> shall have exclusive jurisdiction.<\/p>\n[\/nectar_responsive_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][\/vc_section]\n","protected":false},"excerpt":{"rendered":"<p>[vc_section type=&#8221;full_width_background&#8221; text_color=&#8221;dark&#8221; top_padding=&#8221;6%&#8221; constrain_group_1=&#8221;yes&#8221; bottom_padding=&#8221;6%&#8221; row_border_radius=&#8221;none&#8221; row_border_radius_applies=&#8221;bg&#8221; content_layout=&#8221;default&#8221; advanced_gradient_display_type=&#8221;linear&#8221;][vc_row type=&#8221;full_width_background&#8221; full_screen_row_position=&#8221;middle&#8221; column_margin=&#8221;default&#8221; column_direction=&#8221;default&#8221; column_direction_tablet=&#8221;default&#8221; column_direction_phone=&#8221;default&#8221; scene_position=&#8221;center&#8221; text_color=&#8221;dark&#8221; text_align=&#8221;left&#8221; row_border_radius=&#8221;none&#8221; row_border_radius_applies=&#8221;bg&#8221; row_position_desktop=&#8221;default&#8221; row_position_tablet=&#8221;inherit&#8221; row_position_phone=&#8221;inherit&#8221; overflow=&#8221;visible&#8221; overlay_strength=&#8221;0.3&#8243; gradient_direction=&#8221;left_to_right&#8221; shape_divider_position=&#8221;bottom&#8221; bg_image_animation=&#8221;none&#8221; gradient_type=&#8221;default&#8221;&#8230;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-1749","page","type-page","status-publish"],"_links":{"self":[{"href":"https:\/\/accoladesigns.tech\/motoguru\/wp-json\/wp\/v2\/pages\/1749","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/accoladesigns.tech\/motoguru\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/accoladesigns.tech\/motoguru\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/accoladesigns.tech\/motoguru\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/accoladesigns.tech\/motoguru\/wp-json\/wp\/v2\/comments?post=1749"}],"version-history":[{"count":3,"href":"https:\/\/accoladesigns.tech\/motoguru\/wp-json\/wp\/v2\/pages\/1749\/revisions"}],"predecessor-version":[{"id":1752,"href":"https:\/\/accoladesigns.tech\/motoguru\/wp-json\/wp\/v2\/pages\/1749\/revisions\/1752"}],"wp:attachment":[{"href":"https:\/\/accoladesigns.tech\/motoguru\/wp-json\/wp\/v2\/media?parent=1749"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}