Privacy Policy

MotoGuru Technologies Private Limited (“MotoGuru”, “we”, “our”, or “us”) values the trust you place in us. This Privacy Policy explains how we collect, use, store, and protect your information when you access or use our website, mobile application, or related services (collectively, the “Platform”).

By accessing or using MotoGuru, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our Platform or services.

This Policy is published in accordance with the Information Technology Act, 2000 and applicable rules thereunder.

1. Eligibility

You must be at least 18 years of age to use the Platform. By using MotoGuru, you confirm that you meet this requirement. Use by minors must be under parental or legal guardian supervision.

2. Information We Collect

We may collect the following categories of information:

a. Information You Provide

  • Name, email address, phone number
  • Location details (city, area, pincode)
  • Vehicle details
  • Information shared while creating an account or contacting support
  • Service-related preferences and inputs

b. Automatically Collected Information

  • Device details (IP address, browser, operating system)
  • Usage data such as pages visited, actions taken, time spent
  • Location data (if permitted by you)
  • Log files, cookies, and similar technologies

3. How We Use Your Information

We use your information to:

  • Connect users with relevant verified garages
  • Enable service discovery, comparison, and communication
  • Share estimates, service updates, and notifications
  • Improve platform performance and user experience
  • Resolve disputes, complaints, and support requests
  • Monitor platform safety, security, and misuse
  • Comply with legal and regulatory requirements

We do not sell or rent your personal information.

4. Pricing Transparency & Service Updates

MotoGuru promotes transparency. Estimates shared are indicative and itemized. If additional issues are found, revised estimates require user approval before proceeding.

5. Sharing of Information

We may share information:

  • With partner garages only to fulfill service-related requests
  • With trusted third-party service providers (technology, analytics, payments)
  • When required by law, court orders, or legal processes
  • In the event of a merger, acquisition, or restructuring

All third parties are required to maintain confidentiality and data security.

6. Cookies & Tracking Technologies

MotoGuru uses cookies to:

  • Enhance user experience
  • Remember preferences
  • Analyze usage trends

You can manage or disable cookies through your browser settings, though some features may not function properly.

7. Third-Party Services

The Platform may link to third-party websites or payment gateways. MotoGuru is not responsible for the privacy practices of these third parties. Please review their policies separately.

8. User Rights

You may:

  • Access and review your information
  • Request corrections or updates
  • Request deletion of your account (subject to legal retention)
  • Withdraw consent for non-essential communications

Requests can be sent to: support@motoguru.in
We will respond within a reasonable time.

9. Data Retention

We retain your data only as long as necessary to:

  • Provide services
  • Comply with legal obligations
  • Resolve disputes
  • Maintain platform integrity

Certain data may be retained in anonymized or aggregated form.

10. Data Security

We use reasonable technical and organizational measures to protect your information against unauthorized access, misuse, or loss. Access is restricted to authorized personnel only.

11. Communications

We may contact you via email, SMS, WhatsApp, or phone regarding:

  • Service updates
  • Platform notifications
  • Support queries

You may opt out of promotional communications at any time.

12. Intellectual Property Rights

All content on the Platform including text, logos, designs, software, images, and graphics is the intellectual property of MotoGuru or its licensors.

You may not copy, reproduce, distribute, modify, or commercially exploit any Platform content without prior written permission.

13. User Conduct

Users must not:

  • Upload false, misleading, or unlawful content
  • Impersonate others
  • Violate intellectual property rights
  • Introduce malware or harmful code
  • Use the Platform for unauthorized commercial activity

Violation may result in suspension or termination of access.

14. Changes to This Policy

We may update this Policy periodically. Updates will be posted on the Platform with the revised date. Continued use constitutes acceptance of the updated Policy.

15. Grievance Redressal

For concerns, complaints, or data-related queries:

Grievance Officer
MotoGuru Technologies Private Limited
Email: support@motoguru.in

16. Governing Law & Jurisdiction

This Policy is governed by the laws of India. Courts located in [Your City, India] shall have exclusive jurisdiction.